We provide this to the parents of all young people aged 16 to 18 receiving one or more of our services

Download the PDF

Our Commitment

At SHINE for Kids we consider the health, safety and wellbeing of all children and young people to be our highest priority. We strive to ensure the safety and wellbeing of children and young people, in particular, through our Safeguarding Children Commitment Statement.

Our Safeguarding Children Commitment Statement has been adopted by our Board at SHINE for Kids.  It underpins a set of policies and procedures in relation to the protection of children and young people which guide:

  • the screening and recruitment of our personnel
  • the behaviour of our personnel towards children and young people
  • the induction and training of our personnel about safeguarding children and young people
  • our open and effective communication with children and young people and their parents
  • our responses to the abuse and neglect of children if it occurs and
  • our maintenance of a safeguarding culture in the organisation.

Our personnel are required to:

  • undergo an extensive screening process including a National Criminal Records Check and/or a Working with Children Check
  • behave professionally and with care towards children and young people including not acting outside the boundaries of their duties or using their position with the organisation to solicit work with or initiate contact with children and young people who are clients/members of our organisation
  • understand the important responsibility they have to protect children and young people from all forms of abuse, bullying and exploitation either by our personnel or that occurs outside the scope of our operations and services; and
  • create and maintain a child safe culture.

Read the full Commitment Statement (PDF)

We are dedicated to protecting the children and young people in our community and have undertaken training and policy development with the Australian Childhood Foundation Safeguarding Children and Young People Program.

Responding to Child Abuse Reports and Allegations

We consider any form of child abuse including emotional, physical and sexual abuse, family violence, grooming or neglect as intolerable under any circumstances.

We have a legal, moral and mission driven responsibility to protect children and young people from harm and to ensure that any incident of suspected child abuse is promptly and appropriately dealt with. Our personnel are required to report suspected child abuse to their direct supervisor/manager and the child protection authorities or the police.  SHINE for Kids will co-operate with the child protection authorities and police and other agencies as required by law.

Code of Conduct – Safeguarding Children / Practice and Behaviour

SHINE for Kids personnel and volunteers are required to maintain the highest standards of professional conduct towards children and young people. We have developed Practice & Behaviour Guidelines to identify and prevent behaviour that may be harmful to the children and young people in our care. The following is a summary to those Guidelines.


Children and young people are to be transported only with prior authorisation from a parent/guardian and a SHINE for Kids Business Unit manager. Our personnel are NEVER to give children or young people casual lifts. To gain approval from a SHINE for Kids Business Unit manager, our personnel are required to submit details about the proposed journey including the form of transport, the reason and details of who will be present.

Physical Contact with Children and Young People

Any physical contact with children and young people must be appropriate to the delivery of the programs and services and based on the needs of the child or young person (such as to assist or comfort a distressed young person) rather than on the needs of our personnel.

Positive Guidance

We aim to make children and young people aware of the acceptable limits of their behaviour. There are times when our personnel may be required to use appropriate behaviour management strategies to ensure an effective and positive environment and the safety and/or wellbeing of children, young people or personnel participating on our programs and services.

Any behaviour management strategy used must be fair, respectful and appropriate to the developmental stage of the children or young people involved

The child or young person is to be provided with clear directions and given an opportunity to redirect their misbehaviour in a positive way. Under no circumstances are our personnel to take disciplinary action involving physical punishment or any form of treatment that could reasonably be considered as degrading, cruel, frightening or humiliating


Our personnel are to wear their SHINE for Kids uniforms and badges only while involved in delivering services, representing SHINE for Kids at events, or when travelling to and from work. 

Professional role boundaries

Our personnel are not to act outside the confines of their duties, as specified in their position description, when helping to deliver our programs and services. SHINE for Kids actively discourages our personnel and volunteers from engaging with children and young people who participate in SHINE for Kids programs, in activities such as baby-sitting and weekend trips.

Photographs of children and young people

Children and young people are not to be photographed by our personnel while involved in our programs and services.

Use of electronic communication

We do not permit email and text messages to be sent to a child or young person. Communications such as advising that a scheduled event is cancelled will be made directly to the parent / carer / guardian who will notify the child or young person.

Contact us

If you have any concerns or wish to discuss anything about safeguarding children, please contact our Child Safety Officer on 02 9714 3000 or email childsafety@shineforkids.org.au